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› Submit a meter reading

Submit a meter reading

Your service plan will define how often your meter is read, however providing your own meter readings will help to make your next bill more accurate by not relying on estimated consumption. Fill in this form to allow this picture to be made:

Instructions

  1. Complete all input fields. It is important that we capture fields including your reference numbers and meter serial number to validate the read (both found on your bill).
  2. We only require the black numbers from your meter dial, do not include the red numbers. Need help?
  3. Ideally we would like you to submit quarterly readings (every 3 months) to allow your bill to be as accurate as possible.
Your customer account number is found on your bill and is 10 numerical digits long
SFB
The site reference number, applicable to the site your reading relates. It is also found on your bill and will start SFB
The meter serial number applicable to the meter you are submitting a read for. It is also found on your bill.
Maximum of 5 digits. We do not require the red digits from the meter.
Your reading must have been taken withn the last 10 days

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